File a claim

Start your claim

Begin your claim by clicking the 'Start a claim' button below

Provide detailed information

Fill out the required information and attach any supporting documentation

Submit for approval

Once submitted, you'll receive confirmation via the email you provided

Filing a claim, now easier and faster than ever before

To get started, read the following information to make sure you're eligible to file a claim

You can file a claim if your shipment was damaged or lost within our network.

You must be the GLS account holder responsible for the invoice of the shipment in question in order to be eligible.

Please retain all damaged freight in the state in which it was delivered.

It is important to note that all claims will be evaluated pursuant to GLS's Tariff 100 - Rules and Regulations for Freight and Parcel divisions respectfully.

Before continuing, be sure to have the following information on hand:

  1. Your GLS tracking number
  2. The cost invoice or repair invoice
  3. Photos of the damaged goods (if applicable)

Ready to continue?

Start a claim

Have a question? Check out our FAQ section