File a claim
Start your claim
Begin your claim by clicking the 'Start a claim' button below
Provide detailed information
Fill out the required information and attach any supporting documentation
Submit for approval
Once submitted, you'll receive confirmation via the email you provided
Filing a claim, now easier and faster than ever before
To get started, read the following information to make sure you're eligible to file a claim
You can file a claim if your shipment was damaged or lost within our network.
You must be the GLS account holder responsible for the invoice of the shipment in question in order to be eligible.
Please retain all damaged freight in the state in which it was delivered.
Before continuing, be sure to have the following information on hand:
- Your GLS tracking number
- The cost invoice or repair invoice
- Photos of the damaged goods (if applicable)